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Buying from us

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Burhouse Ltd has imported high-quality jewellery findings and gemstones for more than 50 years supplying trade with reliable quality and service at wholesale prices.

Our website allows anyone to purchase at our low prices with further price quantity breaks – the more you buy the cheaper the price.

 

How to order

We are happy to accept orders via the following methods: online, telephone, email or post.   

Our business hours are: Monday to Friday between 8.30am and 5.00pm.

 

Payment

We accept online payment by all major credit cards via Sage Pay and PayPal online.

If paying by PayPal, we may need to contact you if the amount differs from the order total authorised when placing your order. If paying by credit card, we are legally entitled to take funds up to a certain amount before we are required to contact you. Goods will not be dispatched until remaining monies are paid. This may occur if incorrect shipping has been selected.

We can also accept payment by Bacs, cash or cheque (goods will not be released until cheque funds have cleared). If paying by Bacs, please quote the invoice or a/c number in the reference part. Please email sales@burhouse.com once payment is made via this method so your order can be released as soon as the funds are received.

 

Telephone orders

Before placing an order by telephone, please ensure you have the details of the items you wish to order. To ensure your order is processed as quickly and accurately as possible, quote the item reference number. We cannot be held responsible for errors if item reference numbers are not provided. If you are paying by credit card, have your card details ready.

 

Visit the showroom

Many customers like to visit our showroom, which is based in Huddersfield, West Yorkshire. Our showroom holds a good variety of lines from our range of 10,000 products, while counter service available for items not on show. Visiting us is a great way to take advantage of one-off offers and discounted lines.

Our showroom is open Monday to Friday from 10.30am to 4.30pm and some Saturdays. Please see our social media accounts for upcoming Saturday dates.

Visits are strictly by appointment only with 24-hour prior notification required. Well-behaved children are allowed in the showroom. 

All prices shown in our showroom exclude VAT, which is added at check out.

To visit the showroom, you need to have pre-registered and booked with at least 24 hours’ notice. Please email sales@burhouse.com to arrange your visit.

 

Order adjustments

If you need to make any adjustments to orders please contact us as soon as possible. If your order has already been processed you will be required to place a new order which will be subject to separate postage costs.

 

Stock levels

Occasionally our stock levels may be incorrect. If we are unable to fulfil any of your order depending on the quantity/value, you will be notified with the order or a member of our sales team will contact you to advise options. We do offer the option of back orders for large quantities.

If an item is out of stock or you require a large quantity please give us a call for delivery dates or to place your order.

Invoices

Invoices are sent by email. You will recieve a dispatch note with you order.

 

Prices

We reserve the right to alter prices without prior notice. All prices are in Pound Sterling (GBP).

 

VAT

VAT will be added at the current rate in all cases.

 

NETT Products

As items marked as NETT (No Extra Trading Terms) are already at our lowest possible price, no further discounts or offers can be applied.

 

Product samples

We are happy to send samples of our products. These will be charged for in all cases

 

Products

Occasionally, products may vary slightly from the images shown in our catalogue or on this website.
Items where the product description starts with * are being discontinued. Once all stock is sold, these items will no longer be available. No further discounts can be applied to these items.

Bespoke production

I
f you require volume of an item we don’t currently stock, please enquire with our purchasing team. We work closely with our manufacturers and can access a wide range of production. We can also offer in-house jewellery manufacture from our own components. Please email sales@burhouse.com or speak to our purchasing department.