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Delivery and returns

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We aim to dispatch orders within 48 hours of the order being received and processed. Orders placed over weekends are processed after the weekend. At busy times and during promotional offer periods, this may be longer. We offer next day delivery for an additional charge – please see delivery rates.

We usually deliver via Royal Mail, DPD Local and FedEx. We will only ship via tracked and signed for methods to ensure you receive your goods as promptly and safely as possible.

If you experience any issues with the delivery of your order, please contact our sales team on sales@burhouse.com or 01484 485100.

Collect in store

If you live locally to Huddersfield, West Yorkshire, we offer the option for you to collect your order from our warehouse. If you select this option, please be aware your goods will be ready 24 hours after the processing of your order (Monday-Friday). If ordering over a weekend, yours good will be ready on Tuesday. When collecting your goods, please come to the main entrance and go to the sales office. If you wish to visit the showroom at the same time, we ask that you book ahead to request showroom access. If the showroom is busy you may be denied access without a booking.

UK Mainland 

 Includes Edinburgh, Glasgow, Aberdeen

DPD LOCAL –

standard courier delivery is Next Day not guaranteed

Order Value (before VAT)  RateNotes
£0-100  £5.25 +VAT Standard Courier Delivery
£100 +  £5.95 +VAT Standard Courier Delivery

Royal Mail

Order Value (before VAT)  RateNotes
£0-100  £3.95 +VAT Royal Mail Tracked 3-4 days
£100- £200  £9.95 +VAT Royal Mail Special Delivery (Upto 1Kg)
£200+   £10.95 +VAT Royal Mail Special Delivery (Upto 2Kg)
Next Day Delivery  Rate
>Next Day Delivery   £8.95 +VAT
>Next Day am Delivery (delivery before 1pm)  £11.95 +VAT 
£200+   £10.95 +VAT

Next day delivery is available on orders placed Monday to Thursday before 1pm when selecting a Next Day postage option. 

Orders placed on a Friday will be delivered the following Monday. 

Saturday deliveries are available on orders weighing less than 2kg to UK Mainland addresses via Royal Mail Special Delivery for which an additional charge of between £10 and £20 will be payable depending on the weight of the parcel.  If you require delivery on a Saturday, please call us once you have placed your order and we will confirm the exact charge and take payment.

Isles of Scilly & Isle Of Wight

Order Value (before VAT)  RateNotes
£0-£50   £3.95 +VAT Royal Mail Tracked 48
£50-£100   £4.50 +VAT  Royal Mail Tracked 24
£100 - £200  £9.95 +VAT  Royal Mail Special Delivery

Orders below £250 are sent Royal Mail.

Orders over £250 are sent by courier (usually DPD Local).

 

UK Highlands & Isles

- Scottish Highlands, Isle of Man, Channel Islands, Northern Ireland

Order Weight  RateNotes
£0-£50   £3.95 +VAT Royal Mail Tracked 48
£0-£100 (before VAT)    £4.50 +VAT  Royal Mail Tracked 24
£100-£200 (0kg – 1.99kg)   £9.95 +VAT Orders below 2kg are sent Royal Mail Special Delivery
£200+ (2kg -20kg)    £16.95 +VAT Orders over 2kg are sent by courier (usually DPD Local two day not guaranteed)

 

European Rates - PLEASE NOTE: The price may be higher/lower than that stated here depending on weight.  If this is the case, we will contact you before proceeding with your order.

Eire Order Weight    RateNotes
Up to 0.5kg     £12.00 +VAT    Royal Mail International
Over 0.5kg     £16.95 +VAT     DPD   

Belgium, Netherlands, France, Germany, Luxembourg

Order Value  RateNotes
Up to 0.5kg   £12.00 +VAT  Royal Mail International Tracked/Signed depending on Country
0.5kg – 15kg  £19.00 +VAT  DPD

 

Austria, Czech Republic, Hungary, Poland, Slovenia, Denmark, Estonia, Spain,
Portugal, Finland, Sweden, Slovakia, Croatia, Italy

Order Value  RateNotes
Up to 0.5kg   £12.00 +VAT  Royal Mail International Tracked/Signed depending on Country
0.5kg – 15kg    £19.95 +VAT   DPD

Cyprus, Greece

>Order Weight   RateNotes
Up to 0.5kg   £12.00 +VAT  Royal Mail International Tracked/Signed depending on Country
0.5kg - 1kg     £14.00 +VAT  
1kg - 1.5kg     £17.00 +VAT    
Over 1.5kg      £20.00 +VAT   
Over 2kg        £40.00+ +VAT    DPD/FedEx

Albania, Bosnia, Macedonia, Moldova, Serbia & Montenegro, Ukraine, Liechtenstein, Lithuania,
Latvia, Romania, Bulgaria, Switzerland, Belarus, Iceland, Romania, Gibraltar, Turkey, Malta

>Order Weight   RateNotes
Up to 0.5kg   £12.00 +VAT  Royal Mail International Tracked/Signed depending on Country
0.5kg - 1kg     £14.00 +VAT  
1kg - 1.5kg     £17.00 +VAT    
Over 1.5kg      £20.00 +VAT   
Over 2kg        £40.00+ +VAT    FedEx

Norway, Monaco

>Order Weight   RateNotes
Up to 0.5kg   £12.00 +VAT  Royal Mail International Tracked/Signed depending on Country
0.5kg - 1kg     £14.00 +VAT  
1kg - 1.5kg     £17.00 +VAT    
1.5kg - 2kg         £21.00    
Over 2kg        £75.00+    DPD/FedEx

International Rates -

PLEASE NOTE: The price may be higher/lower than that stated here depending on weight.  If this is the case, we will contact you before proceeding with your order.

USA (North America), Canada, Hong Kong, Singapore, Barbados, South Africa

>Order Weight   RateNotes
Up to 0.5kg   £17.00    Royal Mail International Tracked/Signed (FedEx USA Only)
0.5kg - 1kg      £21.00  
1kg - 1.5kg     £27.00    
1.5kg - 2kg         £32.00   
Over 2kg        £50.00+    FedEx

Australia, New Zealand, China, Israel, Japan

>Order Weight   RateNotes
Up to 0.5kg   £17.00    Royal Mail International Tracked/Signed (FedEx USA Only)
0.5kg - 1kg      £21.00  
1kg - 1.5kg     £27.00    
1.5kg - 2kg         £32.00   
Over 2kg          £60.00+     FedEx

India, Pakistan, Saudi Arabia, USA (South America)

>Order Weight   RateNotes
Up to 0.5kg   £17.00    Royal Mail International Tracked/Signed (FedEx USA Only)
0.5kg - 1kg      £21.00  
1kg - 1.5kg     £27.00    
1.5kg - 2kg         £32.00   
Over 2kg    65.00+     FedEx

Seychelles

>Order Weight   RateNotes
Up to 0.5kg   £17.00    Royal Mail International Tracked/Signed (FedEx USA Only)
0.5kg - 1kg      £21.00  
1kg - 1.5kg     £27.00    
1.5kg - 2kg         £32.00   
Over 2kg    £70.00+     FedEx

Returns

If you wish to return any items, please notify us within 14 days by email to sales@burhouse.com. Goods must be received within 28 days. Complete the returns slip at the bottom of your delivery note and enclose with the products. Ensure products are well packaged.

Please send all returns to:

Returns

Burhouse Ltd

Quarmby Mills

Tanyard Road

Oakes

Huddersfield

HD3 4YP

We advise you send returns via Royal Mail and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit.

The buyer is responsible for any return postage costs for unwanted items.

Please note returns will be credited to your original payment method. Please allow up to 14 days after we receive your return to process any refund.

If you wish to speak to someone regarding your return or a product issue/faulty item, please ring our sales department on 01484 485100 or email sales@burhouse.com