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Delivery and returns

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We aim to dispatch orders within 48 hours of the order being received and processed. Orders placed over weekends are processed after the weekend. At busy times and during promotional offer periods, this may be longer. We offer next day delivery for an additional charge – please see delivery rates.

We usually deliver via Royal Mail, DPD Local and FedEx. We will only ship via tracked and signed for methods to ensure you receive your goods as promptly and safely as possible.

If you experience any issues with the delivery of your order, please contact our sales team on sales@burhouse.com or 01484 485100.

Collect in store

If you live locally to Huddersfield, West Yorkshire, we offer the option for you to collect your order from our warehouse. If you select this option, please be aware your goods will be ready 24 hours after the processing of your order (Monday-Friday). If ordering over a weekend, yours good will be ready on Tuesday. When collecting your goods, please come to the main entrance and go to the sales office. If you wish to visit the showroom at the same time, we ask that you book ahead to request showroom access. If the showroom is busy you may be denied access without a booking.

UK Mainland      Includes Edinburgh, Glasgow, Aberdeen

DPD LOCAL – standard courier delivery is Next Day not guaranteed

 

Order Value (before VAT)                              Rate                 Notes

£0-100                                                   £5.25 +VAT        Standard Courier Delivery

£100 +                                                   £5.95 +VAT        Standard Courier Delivery

 

Royal Mail

Order Value (before VAT)                               Rate                 Notes

£0-£50                                                    £3.95 +VAT        Royal Mail Tracked 48

£0-£100                                                  £4.50 +VAT        Royal Mail Tracked 24

£100- £200                                             £9.95 +VAT        Royal Mail Special Delivery

£200+                                                     £10.95 +VAT      Royal Mail Special Delivery

 

Next Day Delivery                                                           Rate                

Next Day Delivery                                                  £8.95 +VAT    

Next Day am Delivery (delivery before 1pm)        £11.95 +VAT                

Next day delivery is available on orders placed Monday to Thursday before 1pm when selecting a Next Day postage option. 

Orders placed on a Friday will be delivered the following Monday. 

Saturday deliveries are available on orders weighing less than 2kg to UK Mainland addresses via Royal Mail Special Delivery for which an additional charge of between £10 and £20 will be payable depending on the weight of the parcel.  If you require delivery on a Saturday, please call us once you have placed your order and we will confirm the exact charge and take payment.

Isles of Scilly & Isle Of Wight

Order Value (before VAT)                       Rate                             Notes

£0-£50                                            £3.95 +VAT                   Royal Mail Tracked 48

£0-£100                                          £4.50 +VAT                   Royal Mail Tracked 24

£100 - £200                                    £9.95 +VAT                   Royal Mail Special Delivery

Orders over 2kg:                           £18.95 +VAT                  DPD Local (two day not guaranteed)

Orders below £250 are sent Royal Mail.

Orders over £250 are sent by courier (usually DPD Local).

 

UK Highlands & Isles - Scottish Highlands, Isle of Man, Channel Islands, Northern Ireland

Order Weight                                       Rate                             Notes

 £0- £50 (before VAT)                  £3.95 +VAT                   Royal Mail Tracked 48

£0-£100 (before VAT)                 £4.50 +VAT                   Royal Mail Tracked 24

0kg – 1.99kg                               £9.95 +VAT                  Orders below 2kg are sent Royal Mail Special Delivery

2kg -20kg                                  £16.95 +VAT                  Orders over 2kg are sent by courier (usually DPD Local –

                                                                                         two day not guaranteed).

 

European Rates - PLEASE NOTE: The price may be higher/lower than that stated here depending on weight.  If this is the case, we will contact you before proceeding with your order.


Eire

Order Weight                                    Rate                             Notes

 Up to 0.5kg                            £12.00 +VAT                  Royal Mail International

Over 0.5kg                             £16.95 +VAT                  DPD    

 

Belgium, Netherlands, France, Germany, Luxembourg

Order Weight                                       Rate                             Notes

Up to 0.5kg                                £12.00 +VAT                  Royal Mail International Tracked/Signed depending on Country

0.5kg – 15kg                              £19.00 +VAT                  DPD

 

Austria, Czech Republic, Hungary, Poland, Slovenia, Denmark, Estonia, Spain,

Portugal, Finland, Sweden, Slovakia, Croatia, Italy

Order Weight                                        Rate                             Notes


Up to 0.5kg                                £12.00 +VAT                  Royal Mail International Tracked/Signed depending on Country

0.5kg - 15kg                               £19.95 +VAT                   DPD

 

Spanish Balearic Islands, Cyprus, Greece

Order Weight                                       Rate                             Notes

Up to 0.5kg                               £12.00 +VAT                 Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                               £14.00 +VAT                  “           “           “

1kg - 1.5kg                               £17.00 +VAT                  “           “           “

Over 1.5kg                               £20.00 +VAT                  “           “           “

Over 2kg                                £40.00+ +VAT                 DPD/FedEx

 

Albania, Bosnia, Macedonia, Moldova, Serbia & Montenegro, Ukraine, Azores, Madeira, Liechtenstein, Lithuania, Latvia, Romania, Bulgaria, Switzerland, Belarus, Iceland, Romania, Gibraltar, Turkey, Malta

Order Weight                                        Rate                             Notes

Up to 0.5kg                                £12.00 +VAT                 Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £14.00 +VAT                  “           “           “

1kg - 1.5kg                                £17.00 +VAT                  “           “           “

1.5kg - 2kg                                £21.00 +VAT                  “           “           “

Over 2kg                                   50.00+ +VAT                 FedEx  

 

Corsica

Order Weight                                       Rate                             Notes  

Up to 0.5kg                                £12.00 +VAT                  Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £14.00 +VAT                  “           “           “

1kg - 1.5kg                                £17.00 +VAT                  “           “           “

1.5kg - 2kg                                £21.00 +VAT                  “           “           “

Over 2kg                                  £40.00+ +VAT                 FedEx

 

Norway, Monaco

Order Weight                              Rate                 Notes  

Up to 0.5kg                                £12.00              Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £14.00               “           “           “

1kg - 1.5kg                                £17.00               “           “           “

1.5kg - 2kg                                £21.00               “           “           “

Over 2kg                                   £75.00+             DPD/FedEx

 

International Rates - PLEASE NOTE: The price may be higher/lower than that stated here depending on weight.  If this is the case, we will contact you before proceeding with your order.

USA (North America), Canada, Hong Kong, Singapore, Barbados, South Africa

Order Weight                            Rate                 Notes  

Up to 0.5kg                                £17.00               Royal Mail International Tracked/Signed (FedEx USA Only)

0.5kg - 1kg                                £21.00               “           “           “

1kg - 1.5kg                                £27.00               “           “           “

1.5kg - 2kg                                £32.00               “           “           “

Over 2kg                                   £50.00+             FedEx

 

Australia, New Zealand, China, Israel, Japan

Order Weight                            Rate                 Notes  

Up to 0.5kg                                £17.00               Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £21.00               “           “           “

1kg - 1.5kg                                £27.00               “           “           “

1.5kg - 2kg                                £32.00               “           “           “

Over 2kg                                   £60.00+             FedEx

 

India, Pakistan, Saudi Arabia, USA (South America)

Order Weight                            Rate                 Notes  

Up to 0.5kg                                £17.00               Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £21.00               “           “           “

1kg - 1.5kg                                £27.00               “           “           “

1.5kg - 2kg                                £32.00               “           “           “

Over 2kg                                   £65.00+             FedEx

 

Seychelles

Order Weight                            Rate                 Notes  

Up to 0.5kg                                £17.00               Royal Mail International Tracked/Signed depending on Country

0.5kg - 1kg                                £21.00               “           “           “

1kg - 1.5kg                                £27.00               “           “           “

1.5kg - 2kg                                £32.00               “           “           “

Over 2kg                                   £70.00+             FedEx


Returns

If you wish to return any items, please notify us within 14 days by email to sales@burhouse.com. Goods must be received within 28 days. Complete the returns slip at the bottom of your delivery note and enclose with the products. Ensure products are well packaged.

Please send all returns to:

Returns

Burhouse Ltd

Quarmby Mills

Tanyard Road

Oakes

Huddersfield

HD3 4YP

We advise you send returns via Royal Mail and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit.

The buyer is responsible for any return postage costs for unwanted items.

Please note returns will be credited to your original payment method. Please allow up to 14 days after we receive your return to process any refund.

If you wish to speak to someone regarding your return or a product issue/faulty item, please ring our sales department on 01484 485100 or email sales@burhouse.com