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Returns Policy

Returns Policy

If you wish to return any items please complete the returns slip at the bottom of your delivery note and enclose with the products; ensure products are well packaged.

Use the self adhesive address label provided.

If you wish to speak to someone regarding your return please ring our sales department on 01484 485100.

We advise you send returns via the Royal Mail, and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit.

Returns must be received within 14 days.

Please note returns will be credited to your Burhouse account for use against future orders, if you require a refund to the method of payment originally used please request this at the time of return. Please allow up to 28 days for the return of goods to be processed.