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Terms & Conditions

Terms & Conditions

Burhouse Limited Account Structure

Annual Spend £0-£2,000

  •  Proof of trade required

  • Applicable for the discount structure & credit accounts

  • The £200 free postage

If your account exceeds £2,000 in one year you will be upgraded to a Club Customer Trade Account (A&AA)

  • Our best prices always guaranteed with Best Sales Price list

  • Priority dispatch, we aim to provide next day delivery free of charge even at our busiest times.

Customers who reach our Club Customer status (A or AA) will not only receive the specified discount on each purchase but will also benefit from being offered the BEST SALES PRICE as apposed to our regular sales price.

Discount Structure

Discounts are offered to customers based on their annual spend as follows:












Club Customer - A



Club Customer - AA


Discounts are manually reviewed at the start of each year as orders are placed.   In order to carry a discount status into the following year, the annual spend, as indicated above, must be reached.  If this annual spend is not reached, the discount status will be recalculated according to the actual spend in that year.  This may result in reverting back to a lower discount status or losing the discount all together.  Customers spending less than £1000 in a year will revert back to 0% discount for the following year.

From January 1st 2007, only purchases made with Burhouse Limited will determine a customers’ discount.

Choosing Club Customer Options on the Website

Every product online has at least two pricing options.  One is for standard customers and the second is for our Club Customers.   Club Customers qualify for special prices by spending over £2,000 within 12 months. Standard customers (accounts under £2,000 balance)  who choose either a Club Customer price option or a Club Customer delivery option in error will be liable to pay the underpayment prior to the order being dispatched.   If  paying by Paypal we will contact you to take credit card details for any underpayment.  If paying by credit card we are legally entitled to take funds up to a certain amount before we are required to contact you.  Goods will not be dispatched until remaining monies are paid if Club Customer prices or shipping options have been selected in error.

Delivery Destinations

As delivery charges are calculated depending on delivery destination, customers must ensure they select the appropriate country during the checkout process.  If an incorrect country is selected in error, we will amend the order and contact the customer regarding any under payment prior to the order being dispatched.  If  paying by Paypal we will contact you to take credit card details for any underpayment.  If paying by credit card we are legally entitled to take funds up to a certain amount before we are required to contact you.  Goods will not be dispatched until remaining monies are paid if an incorrect delivery country has been selected.

Customer Discounts

As our customer discounts are manually recalculated on an annual basis, any orders placed on the website may attract an incorrect value.  The correct discount will be applied when your order is processed and the correct figures will be shown on your invoice.  Customer discount will not be applied to any clearance or NETT items.


Website Clearance/NETT Products

As items in our clearance section or marked as NETT are already at our lowest possible price, no further discounts can be applied. 

Minimum orders

There is no minimum order value for the first purchase or subsequent purchases on vetted trade accounts.

Order Adjustments

To ensure orders are processed as quickly as possible, we are unable to make any adjustments to orders. Unfortunately you will be required to place a new order which will be subject to separate postage costs.

Product Samples

We are happy to send samples of our products.  These will be charged for in all cases.


V.A.T will be added at the current rate in all cases.


We reserve the right to alter prices without prior notice.
All prices are in Pounds Sterling (£).


Occasionally, products may vary slightly from the images shown in our catalogue or on this website.
Items where the product description starts with * are being discontinued.  Once all stock is sold, these items will no longer be available.  No further discounts can be applied to these items.


Credit Account Holders have 30 Days from the invoice date to make payments.  
All goods remain the property of Burhouse Ltd until paid for by the customer. If the customer fails to do so, Burhouse Ltd may recover the goods on entering the customers premises or those of any third party for that purpose.

Showroom Opening Times

We are open Monday to Friday from 10.30am to 4.30pm and some Saturday's.  Please enquire if a saturday opening would be of interest.

Our telephone lines are open from 8:30am.
Visits are strictly by appointment only with 24 hour prior notification required.  Well behaved children are allowed in the showroom. 


For our returns policy, click here.

Telephone Orders

Before placing an order by telephone, please ensure you have ready the details of the items you wish to order.  To ensure your order is processed as quickly and accurately as possible, please quote the item reference number.  We cannot be held responsible for errors if item reference numbers are not provided.   If you are paying by Credit Card, please have your card details ready.


We aim to dispatch orders within 48 hours.
A priority Next Day Delivery Service is available at an additional charge of £3.00 per order (A & AA customers (Club Customers) exempt).  You may also request an 'am' Next Day Delivery Service at an additional charge of £6.00 per order (£3.00 for A & AA customers).

NB: During busy periods, orders may be delayed.